A DIY-store associate on a headset call in front of the warehouse aisles

Recordia Intelligent Virtual Agents · DIY & supermarket retail

One connection. Zero hassle. Ready to go.

A turnkey AI voice agent, live on your store lines in one to two weeks — no IT project required.

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What you get from day one

A pure information-and-routing agent that runs on data you already have
We build, host and maintain the agent — you just tell us what it should say
Live and answering real calls in one to two weeks
24/7, natively multilingual, built to enterprise compliance standards

Cloud Worldwide Services × Recordia

Two problems, every single day

The calls that pull your team away from the customer in front of them

Every day, your stores answer the same questions: what time do you close, do you have this and where, is my order ready, and why did nobody pick up after 6pm.

High call volumes during peak hours, multi-language support needs, and no time left for the calls that actually matter — high volume, low complexity, and every one of them pulls a person away from the customer standing in front of them.

You give us the number. We take care of everything else.

Recordia Intelligent Virtual Agents hold a natural, end-to-end phone conversation — turnkey, from day one. No IT project, no integration work on your side, nothing to rip and replace.

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Phase 1 · Goes live first

After-hours calls answered every night, store & holiday hours always current, callers routed to the right store or counter, returns and warranty questions handled.

Phase 2 · Add when ready

Real-time stock checks, order status and proactive ready-for-pickup calls, loyalty balance lookups, booking rentals and slots.

Seasonal & promo spikes

Absorbed with no temp hiring — a recall hotline can be live in days, not weeks.

Consistent routing

Complaint intake and routing handled the same way every time, at supermarket scale.

Three steps. Nothing for your IT team to do.

Your hours, policies and routing logic go into the agent — no ticket on your side.

1. Give us the number

The line, or lines, you want answered — one store or the whole network.

2. We build & test

Your hours, policies and routing logic go into the agent. No ticket on your side.

3. You go live

Calls start being answered within one to two weeks.

Why this, and why now

Turnkey — you give us the number, we handle setup, hosting and maintenance. Natively multilingual across every market you operate in. Live in one to two weeks, not a multi-quarter IT programme. Enterprise-grade compliance built in, not bolted on.